My order hasn’t moved in a few days. I think it’s lost!

If you think your order may be lost, please do not hesitate to reach out to our customer support at [e-mail] or submit a request providing the details of your concern.

We will contact our shippers and open an investigation claim for you. Typically, claims can take up to 14 business days to hear back on a solution. During this time, we have to wait before we can send out a new shipment or offer a refund. Oftentimes, packages turn up and are delivered during the investigation process so we appreciate your patience during this window of time.