My ProGrip does not connect to charge, what should I do?

Here's a step-by-step troubleshooting guide for resolving issues with a ProGrip not connecting to charge:

Step 1: Connect the ProGrip to Charge.

Connect the ProGrip to a charger using the provided cable and verify if the device is charging by observing the LED indicator. The white LED should be blinking after connecting it to a charger, indicating that charging is in progress.

Step 2: Try Another Charging Cable.

If the ProGrip white LED indicator does not blink when connected to the charger, try using another charging cable to ensure that the issue is not related to the charging cable that you are currently using. Sometimes, faulty cables can prevent proper charging.

Step 3: Allow Sufficient Charging Time.

Leave the ProGrip connected to the charger for at least an hour to ensure that it has enough time to charge fully. Sometimes, the battery may be deeply discharged, requiring additional time to start charging.

Step 4: Contact Support

If the issue persists after trying the above steps, we recommend contacting our customer support for further assistance. Submit a request to the support team and provide a video following the steps provided above. This can help the support team better understand the problem and provide appropriate guidance or initiate a replacement if necessary.