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  1. ShiftCam Help Center
  2. Product & Troubleshooting Guides
  3. Troubleshooting

Troubleshooting

  • When I press the Qi on/off button of the ProGrip to enable the wireless charging, the Bluetooth disconnects.
  • My SnapGrip does not power on, what should I do?
  • My SnapGrip does not connect to charge, what should I do?
  • My SnapGrip does not pair to my phone's Bluetooth, what should I do?
  • My SnapGrip turns off after 15 minutes, is this normal?
  • My ProGrip does not power on, what should I do?
  • My ProGrip does not connect to charge, what should I do?
  • My ProGrip does not pair to my phone's Bluetooth, what should I do?
  • My ProGrip turns off after 15 minutes, is this normal?
  • My ProGrip/SnapGrip heats up when using the wireless charging, is this normal?
  • When I Press the Shutter Button on ProGrip/SnapGrip, it Triggers my Smartphone's Volume/Zoom Control Instead of Capturing Photos/Videos
  • I am using your LensUltra Series lens, and it's blocking/showing on the camera. What am I doing wrong?
  • I have an iPhone 14/15/16 series Camera Case and the Lens Mount detached from the case, can I still re-attach and use it?
  • My ProLED Panel does not power on, what should I do?
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