My SnapGrip does not power on, what should I do?

If your SnapGrip does not power on, here's a step-by-step troubleshooting guide to help you resolve the issue:

Step 1: Charge the SnapGrip.

Connect your SnapGrip to a charger using the provided cable. Ensure that the charger is working properly and that the cable is securely connected to both the charger and the SnapGrip. Let the SnapGrip charge for at least an hour to ensure it has enough battery to turn on.

Step 2: Check the Battery Level Indicator.

The white LED on SnapGrip should be blinking after connecting it to a charger. This indicates that charging is in progress.

Step 3: Attempt to Power On.

After charging the SnapGrip for the recommended time, attempt to power it on by pressing the shutter button once. Look for a blinking blue LED on the SnapGrip, indicating that the device is powered on and ready for pairing.

Step 4: Try a Different Charger/Cable.

If the SnapGrip still does not power on, try using a different charger and cable combination to rule out any issues with the charging equipment.

Step 5: Contact Customer Support.

If none of the above steps resolve the issue and your SnapGrip still does not power on, we recommend contacting our customer support for further assistance. Submit a request to the support team and provide a video demonstrating the issue by showing that you've followed the steps provided above. This can help the support team better understand the problem and provide appropriate guidance or initiate a replacement if necessary.